IT Workplace Engineer

Job Summary:
• The IT Workplace Engineer is responsible for designing, implementing, and maintaining
the IT workplace infrastructure, including end-user devices, collaboration platforms, and
productivity tools. This role ensures employees have a reliable, secure, and efficient IT
environment to perform their work.
Key Responsibilities:
End-User Device Management:
• Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Manage device lifecycle, including procurement, imaging, patching, and
decommissioning.
• Implement and support endpoint management tools (e.g. SCCM,..).
Collaboration & Productivity Tools:
• Support and optimize tools like Microsoft 365, Teams.
• Ensure seamless integration and user experience across platforms.
Workplace Infrastructure:
• Maintain and support meeting room technologies (AV systems, conferencing tools).
• Assist with network connectivity issues (Wi-Fi, VPN, LAN) in collaboration with the
network team.
Security & Compliance:
• Enforce endpoint security policies (antivirus, encryption, access control).
• Ensure compliance with IT policies and regulatory requirements.
User Support & Training:
• Provide Tier 2/3 support for escalated IT issues.
• Create documentation and conduct training sessions for end users.
Project Participation:
• Contribute to IT projects related to digital workplace transformation.
• Evaluate and recommend new technologies to improve user experience.
Team & Vendor Management:
• Lead and mentor a team of workplace engineers, support analysts, and service desk staff.
• Manage third-party vendors and service providers to ensure SLAs and KPIs are met.
Service Delivery & Support:
• Oversee end-user support services, including service desk operations and incident
management.
• Ensure high availability and performance of workplace systems and tools.
• Drive continuous improvement in ITSM processes (e.g., request fulfillment, problem
management).
Technology & Infrastructure Oversight:
• Manage lifecycle of end-user devices (laptops, desktops, mobile devices).
• Oversee collaboration platforms (Microsoft 365, Teams, Zoom, etc.).
• Ensure meeting room technologies and office IT infrastructure are modern, reliable, and
user-friendly.

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• 7+ years of experience in IT.
• Strong knowledge of workplace technologies, ITSM frameworks (e.g., ITIL), and
modern collaboration tools.
• Proven experience managing cross-functional teams and vendors.
• Excellent communication, and stakeholder management skills.
• Strong technical, analytical, and engineering competencies with hands-on experience in
managing workplace and infrastructure environments.
• Experience in IT documentation and IT facilities roll out.
• Good communication skills both written and oral in English.

After application screening, the next step will be a telephone interview with a member of our HR team. If successful, the final stage is face-to-face interview that will take place in our office.